CRM نرم افزاری مبتنی بر پردازش ابری.docx - Zoho Docs
CRM is a expression that refers to techniques, approaches and systems that firms use to manage and examine client interactions and information throughout the client lifecycle, with the goal of enhancing enterprise relationships with consumers, aiding in consumer retention and driving income progress. CRM techniques are created to compile data on buyers across distinct channels, which could include the company's website, telephone, dwell chat, immediate mail, marketing materials and social media. CRM methods can also give workers in depth information on customers' individual details, purchase background, purchasing preferences and worries.
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