Friday, March 25, 2016
Sunday, March 13, 2016
CRM
CRM
کسب و کار امروز در جهان چند است که به معنی استراتژی های عملیاتی خود را باید این روند آینه عمل می کنند. آیا شرکت های مصرف کننده رو یا ارائه خدمات برای کسب و کارهای دیگر، تکنولوژی راه تعاملمشتری با یک محصول و یا خدمات و به عنوان یک نتیجه، انتظارات آنها از سرویس و پشتیبانی مشتریان درحال تغییر است. این بدان معنی است که مشتریان در تمام صنایع تنها جلسه مطالبات فن آوری مشتریاناست که دستگاه ها و سیستم عامل، این سازمان ها اغلب تغییر هستند نیز تبدیل شدن به سرعت درشرکت های نرم افزاری و سایر ارائه دهندگان خدمات است که دارای قابلیت های چند وابسته نیست.
کسب و کار امروز در جهان چند است که به معنی استراتژی های عملیاتی خود را باید این روند آینه عمل می کنند. آیا شرکت های مصرف کننده رو یا ارائه خدمات برای کسب و کارهای دیگر، تکنولوژی راه تعاملمشتری با یک محصول و یا خدمات و به عنوان یک نتیجه، انتظارات آنها از سرویس و پشتیبانی مشتریان درحال تغییر است. این بدان معنی است که مشتریان در تمام صنایع تنها جلسه مطالبات فن آوری مشتریاناست که دستگاه ها و سیستم عامل، این سازمان ها اغلب تغییر هستند نیز تبدیل شدن به سرعت درشرکت های نرم افزاری و سایر ارائه دهندگان خدمات است که دارای قابلیت های چند وابسته نیست.
Saturday, March 12, 2016
Iran Customer Satisfaction - Blog
Iran Customer Satisfaction - Blog
nitty-ریگ دار گام در سفر و یا سبک زندگی مهم است اما رویکرد اولیه شما را باید به پایان سفر یا چرخه است. با گرفتن یک دیدگاه چشم پرندگان از A از طریق Z شما بیشتر احتمال دارد برای اولویت بندی عاقلانه دیدن synergies و اجتناب از آدم خواری ناخواسته گام های اشتباه یا جالب اینجاست که بیشتر به سوله ization. تا شما تصویر بزرگ، شما هنوز هم گیر در سوله حقه بازی داخل ماشین.
هتلز omni کانال: مشتری به طور همزمان با شرکت شما درگیر در تعامل بازاریابی فروش تعامل متقابل عملیاتی و خدمات متقابل ممکن است — و یا حداقل در جانشینی سریع. بنابراین متفاوت نگاه-و-احساس در سراسر این نوع 4 کانال های مشکل ساز است. قوام در تمام کانال های خدمات خود را بزرگ، است و شما باید تعداد زیادی از پاداش آن را مشاهده کنید، اما اگر شما تناقض در سراسر کانال های بازاریابی شما آن را هنوز هم مخدوش است. در واقع تناقض در یک نوع از کانال شما خیلی بیشتر در نوع دیگری از کانال بدون در نظر گرفتن اینکه آیا نوع دوم فقط چند واقعا omni است یا هزینه ممکن است. تا شما چگونه تعامل همه نوع کانال شما گیر در
nitty-ریگ دار گام در سفر و یا سبک زندگی مهم است اما رویکرد اولیه شما را باید به پایان سفر یا چرخه است. با گرفتن یک دیدگاه چشم پرندگان از A از طریق Z شما بیشتر احتمال دارد برای اولویت بندی عاقلانه دیدن synergies و اجتناب از آدم خواری ناخواسته گام های اشتباه یا جالب اینجاست که بیشتر به سوله ization. تا شما تصویر بزرگ، شما هنوز هم گیر در سوله حقه بازی داخل ماشین.
هتلز omni کانال: مشتری به طور همزمان با شرکت شما درگیر در تعامل بازاریابی فروش تعامل متقابل عملیاتی و خدمات متقابل ممکن است — و یا حداقل در جانشینی سریع. بنابراین متفاوت نگاه-و-احساس در سراسر این نوع 4 کانال های مشکل ساز است. قوام در تمام کانال های خدمات خود را بزرگ، است و شما باید تعداد زیادی از پاداش آن را مشاهده کنید، اما اگر شما تناقض در سراسر کانال های بازاریابی شما آن را هنوز هم مخدوش است. در واقع تناقض در یک نوع از کانال شما خیلی بیشتر در نوع دیگری از کانال بدون در نظر گرفتن اینکه آیا نوع دوم فقط چند واقعا omni است یا هزینه ممکن است. تا شما چگونه تعامل همه نوع کانال شما گیر در
Friday, March 11, 2016
Who is in charge of keeping up the security of Internet clients?

On the off chance that endorsed, the proposition would surprisingly build up security decides for organizations that oversee Internet activity. This is the principal critical administrative move around there since the FCC proclaimed a year ago that fast Internet transporters ought to be dealt with like utilities.
In the new proposition, FCC director Tom Wheeler has called for broadband administration suppliers to reveal unmistakably how they gather information about clients' internet searching and different exercises. The arrangement would likewise oblige organizations to enhance the security Relevant Products/Services of client Relevant Products/Services information.
Access To Data
The FCC declared the proposition in a paper by Wheeler that was distributed on the Huffington Post Web webpage. In the exposition, Wheeler said that on the grounds that ISPs handle all system movement, they have entry to decoded online action that no different organizations have.

Karl Bode, editorial manager at ISP audit site DSLReports, let us know that the proposition appears like a sound judgment approach to get those organizations to take protection safeguards they most likely ought to have received all alone. "Clients might not have a decision of suppliers, if they be screwed over thanks to one that neglects to regard fundamental buyer protection benchmarks - something that is simply great business," Bode said.

On the off chance that affirmed, the new regulations would put broadband suppliers under more grounded security examination than such Internet organizations as Google and Facebook, which are checked by the Federal Trade Commission. Since that office can't make leads for online security - just information gathering rehearses - protection advocates have been requesting another government office to venture up oversight of client security on the Internet.
Nonetheless, the FCC's proposition did not make telecom and link organizations cheerful. AT&T said that as more Web locales get to be scrambled, ISPs are gathering less client information at any rate. "There is no premise for regarding ISP information as by one means or another "exclusive" or subjecting ISPs to remarkable protection prerequisites," said Bob Quinn, senior VP of AT&T's government administrative issues, on the organization's open strategy blog,

Corporate customers and security

Before long, however, they'll be utilized as a part of this present reality to secure something more unremarkable: your ledger. Then again, all the more accurately, your organization's much bigger one.
Beginning this mid year, San Francisco keeping money mammoth Wells Fargo and Co. will give corporate customers a chance to sign into the bank's business saving money application utilizing either an eye check [pictured above] or a face-and voice-acknowledgment framework.
It's the most recent stride in a more extensive push by banks and different organizations to get rid of passwords, PINs and other data that can be stolen or overlooked, and supplant them with biometrics - one of a kind physical qualities that, until further notice at any rate, are hard to manufacture.

"Client names and passwords are essentially 15 years of age. They're toward the end of their helpful life," said Secil Watson, who directs online and portable applications Relevant Products/Services for Wells Fargo business managing an account. "Something needs to assume their position."

In any case, other biometric markers -, for example, the sound of your voice, the state of your face and the presence of your eyes - are viewed as more secure and along these lines best for multimillion-dollar accounts.
That is on the grounds that unique finger impression validation innovation incorporated with cellular telephones permits a client to approve more than one finger impression for that telephone, for example, a family member's. That is unrealistic with the other biometric markers.
The most complex eye scanners, for example, those utilized by government security Relevant Products/Services offices, look into the eye to take a gander at the veins on the retina. The framework Wells Fargo will take off in a couple of months uses a cell phone's front-confronting camera to take a gander at the example of veins in the whites of the eyes, an example that doesn't change and is one of a kind such as a unique mark.
At first brought about by a University of Missouri educator as a military apparatus, the framework was produced by EyeVerify, a Kansas City, Mo., start-up that Wells Fargo put resources into two years back. Its Eyeprint ID framework is as of now utilized by a couple of littler budgetary organizations, including an Utah credit union and a backup of Toronto's Scotiabank.

The entire procedure takes only a few moments - longer than it needs to take. "An early model was quicker, however clients thought it was too quick and that nothing was going on," Watson said.
To utilize the bank's option face-and voice-acknowledgment framework, created by two different firms, clients line up their face in a crate on their telephone's screen, then read a progression of numbers that appears on the screen.
The two biometric frameworks supplant a lumbering process now required of corporate customers who sign into the Wells Fargo application. They not just need a client name, secret key and corporate ID number, yet a code from a security token - a gadget that releases a six-or eight-digit number at regular intervals that is synchronized with a bank server.

David Miller, the treasurer of Hunt Cos., a land venture firm and Wells Fargo client, bears more than twelve of the keychain-size tokens - no less than one for every bank his organization works with.
"When I take some time off, I bring them with me," he said. "I don't feel good not having them on me."
A year ago, Miller was one of a modest bunch of Wells Fargo customers who experimented with the biometric sign-in. One day, he was at his specialist's office when he got an email requesting that he support a $10-million wire exchange before the end of business.
It was about 5 p.m., and Miller said he didn't have sufficient energy to hurried to his auto to recover his security token. So he marked in with the face-and voice-acknowledgment framework and endorsed the exchange.
"These things are greatly time delicate," Miller said.
Shirley Inscoe, a senior expert at account industry counseling firm Aite Group, said Miller isn't the main corporate official who despises managing security tokens.
"Hard tokens are a genuine annoyance," Inscoe said. "What banks are doing is a response to what their clients need."

However, in the course of the most recent couple of years, cell phones have enhanced, with mouthpieces and cameras sufficiently effective to bolster biometric sign-in frameworks. Corporate customers likewise started leading more money related exchanges on their telephones, which weren't intended for them.
"You're holding two gadgets on the double, you're entering each one of those numbers. On portable, the experience was much clunkier," she said.
The eye-check framework has a couple of impediments. It works on the off chance that you wear glasses or contacts, yet not in the event that you have a glass eye. It may be thrown off if the clients can't stop - say in the event that they're in a moving vehicle - or if there's insufficient light.
In any case, it will work regardless of the possibility that your eyes are ragged looking.
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